At Elan Fashion, we are dedicated to providing you with a smooth and enjoyable shopping experience from start to finish. We take immense pride in the quality of our fashion pieces and ensure they meet the highest standards before they reach you. We understand that purchasing fashion online requires trust, and we strive to maintain that trust with every transaction.
It is our policy to ensure that items delivered are in perfect condition and exactly as ordered. Therefore, for items delivered in pristine condition and matching your order, we do not typically offer returns or exchanges. This policy reflects our commitment to quality and the meticulous checks each Elan Fashion item undergoes before dispatch.
However, we recognize that discrepancies can occur. If you receive an Elan Fashion item that is incorrectly delivered – meaning it does not match the product specified in your order confirmation – or if it possesses a genuine manufacturing defect, we are fully committed to resolving the issue. In such cases, we offer a full refund or a replacement of your order within 15 days of receipt. We want you to feel confident in your Elan Fashion purchase and know that we stand behind the quality of our garments.
To initiate a return or exchange due to an incorrect delivery or a manufacturing defect, or to report any damage that may have occurred during transit, please contact our dedicated customer care team within 48 hours of delivery. You can reach us at +919712901185 or via email at [email protected]. Prompt communication allows us to address your concerns efficiently and ensure your satisfaction with Elan Fashion.
Given the exclusive nature of Elan Fashion designs and the detailed craftsmanship involved, we handle each return or exchange request individually. We assure you that each case is reviewed with careful consideration to find a resolution that is fair and satisfactory. We kindly request you to connect with our customer support team, who are ready to provide a swift and effective solution tailored to your specific situation.
Please note that refunds are not applicable in situations where incorrect or incomplete shipping addresses are provided by the customer, if there are two unsuccessful delivery attempts by our shipping partners, or if the package is refused by the recipient. To ensure a smooth delivery of your Elan Fashion items, we encourage you to double-check your shipping details during checkout.
For approved returns, the refund amount for your Elan Fashion purchase will be credited directly to your Elan account. We currently process refunds in this manner to streamline the process and provide you with readily available credit for future Elan Fashion selections. Cash refunds are not processed.
Currently, we do not accept returns or refunds on international orders. We encourage our international customers to carefully review their selections before purchase and reach out to our customer service team with any questions prior to placing their order.
Items purchased online from Elan Fashion can be exchanged or returned at our physical store locations, providing a convenient option for our local customers.
All items being returned or exchanged must be in unused and original condition. This includes all original tags and packaging being intact. Returned Elan Fashion items should not be damaged or tampered with in any way. Maintaining the original condition of the garment ensures fairness and allows us to uphold our quality standards for all our customers.
Cancellations and Order Modifications
Once an Elan Fashion order is placed, it cannot be cancelled or refunded. We initiate processing orders quickly to ensure timely delivery of your chosen fashion pieces.
However, if you need to modify the shipping address for your Elan Fashion order, you can do so before your order has been processed and shipped. Please contact our customer support team immediately at +919712901185 or email us at [email protected] to request a shipping address modification.
Refund Policy Details
When a refund is applicable for an Elan Fashion item due to order cancellation (where permissible), the refund will be processed to the original payment method used during checkout within 10 working days after the cancellation is approved. Please be aware that refunds or returns are not offered on orders that have already been delivered, except in cases of incorrect delivery or manufacturing defects as previously outlined.
