Zenq Fashion strives to provide a seamless shopping experience, from order placement to delivery. While most products can be shipped globally, some restrictions may apply. If an item is unavailable for shipment to your location, a full refund will be issued and you will be notified via email.
Order processing typically takes 3-5 business days after payment verification, excluding weekends and holidays. High order volumes may cause slight delays, and you will be contacted if any significant delays occur.
Once your order is processed, a shipment confirmation email containing a tracking number will be sent. Please allow some time for tracking updates to appear. Orders placed after 9 am EST will be shipped the next business day. Consequently, orders placed after 9 am EST on Friday will likely ship the following Monday.
Estimated shipping times vary by location:
| Location | Estimated Shipping Time |
|---|---|
| United States | 10-25 days |
| Canada, Europe | 15-25 days |
| Australia, New Zealand | 15-25 days |
| Mexico, Central/South America | 20-30 days |
| Asia and other countries | 6-20 days |
Certain products manufactured and shipped from Canada are exclusively available to US and Canadian customers, with a 3-5 day shipping timeframe. For international shipping of these items, contact Zenq Fashion for a quote.
Zenq Fashion’s 4-Point Customer Promise underscores its commitment to customer satisfaction: a 30-day money-back guarantee, tracking numbers for every order, secure credit card payments, and a dedicated customer support team. Data encryption using SSL technology ensures secure transactions.
Zenq Fashion is not responsible for any customs duties or taxes applied to your order. Customers are responsible for all such fees incurred during or after shipping.
In case of damaged goods, please contact the shipment carrier to file a claim, retaining all packaging materials and damaged items.
Zenq Fashion provides a comprehensive Return & Refund Policy detailing procedures for returning orders.
