Shopping online for special occasions offers convenience, especially when seeking unique ethnic wear. For those desiring distinctive sarees, Sakhi Fashions, known for its craftsmanship and unique designs, often comes to mind. The allure of finding a perfect cutwork saree online, mirroring the brand’s reputation, was strong and led to an online purchase with Sakhi Fashions.
Initial interactions with Sakhi Fashions’ online representative were reassuring. Detailed inquiries about craftsmanship and website representation were met with thorough explanations and promises of accurate product delivery, matching the intricate details showcased online. This positive communication built confidence and solidified the decision to purchase a saree with blouse stitching, anticipating the promised quality and service.
However, upon receiving the order, the reality differed significantly from the online expectations. The saree’s craftsmanship did not align with the detailed artistry displayed on the website. While initially hesitant to raise concerns, the ill-fitting blouse necessitated contact with Sakhi Fashions again. The online representative, responsive initially, assured corrections would be made swiftly upon an upcoming visit to Bangalore.
Visiting the Sakhi Fashions store in Bangalore, armed with the promise of a quick resolution, led to further disappointment. Despite assurances of a next-day callback, communication faltered. Subsequent store visits and attempts to collect the corrected blouse were met with delays and conflicting information, attributed to tailoring department holidays and unreturned calls from the online representative.
During one store visit, a saree identical to the online purchase was spotted on display. A closer look revealed a stark contrast in craftsmanship compared to the delivered saree. This discovery highlighted a significant discrepancy between the quality represented online and the product received, leading to feelings of misrepresentation. Requests for an exchange to match the display saree were made, initiating another layer of complexity.
The attempt to exchange the saree or find an alternative solution proved equally challenging. The display saree, while of the desired quality, was deemed soiled. Exploring other saree options was hindered by the unavailability of tailoring services, as the master tailor was on leave. Confusion mounted regarding the next steps, especially with an impending departure from Bangalore and an urgent need for the saree for a function. A request for a refund was met with resistance, citing an inability to make such decisions at the store level. The only offer was to ship the same saree again in 15 days, which was impractical for the immediate need.
Frustration escalated as communication with decision-makers became indirect, routed through store personnel. Eventually, after significant persistence and expressing dissatisfaction, an online manager appeared. While initially referencing policy, confronting him with the tangible difference in craftsmanship led to an agreement for a refund. However, the refund process itself was lengthy, concluding with a cheque and a receipt containing a discouraging statement about future patronage. The entire experience lacked any expression of apology or acknowledgment of the inconvenience caused.
This experience underscores the critical importance of aligning online representation with actual product quality, especially for brands like Sakhi Fashions that pride themselves on craftsmanship. The lack of resolution, poor customer service, and absence of accountability eroded the trust placed in the brand. It serves as a cautionary tale for online shoppers, particularly when purchasing ethnic wear where craftsmanship and accurate representation are paramount.
