Navigating online shopping queries, especially concerning cancellations, returns, and refunds, can often be stressful. At Nykaa Fashion, customer satisfaction is a priority, and understanding our policies is key to a smooth shopping experience. This guide provides comprehensive answers to common questions regarding order cancellations, returns, and refunds, ensuring you have all the information you need to confidently shop with Nykaa Fashion and easily access Nykaa Fashion Customer Care.
Cancelling Your Nykaa Fashion Order
Life happens, and sometimes you need to cancel an order. Nykaa Fashion provides options for order cancellation depending on the order status.
Can I Cancel an Order After Shipment?
Unfortunately, once your order has been shipped from our warehouse, it cannot be cancelled. Our logistics process is designed for swift delivery, and once an order is in transit, it’s considered final. Therefore, it’s crucial to initiate any cancellation requests before your order is dispatched.
How to Cancel an Order Before Shipment
For orders that haven’t yet shipped, cancellation is straightforward. The process varies slightly depending on whether your item is ‘made-to-order’ or a standard product.
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Made-to-Order Items: These personalized or customized items have a very limited cancellation window. If you need to cancel a made-to-order piece, you must do so within 24 hours of placing the order. Reach out to Nykaa Fashion customer care immediately at [email protected] to request cancellation.
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Standard Items (Before Shipment): For most items, you can cancel directly through your Nykaa Fashion account.
- Through “My Orders” Section: Log in to your Nykaa Fashion account on the website or app. Navigate to the “My Orders” section. Locate the order you wish to cancel and if cancellation is possible, you’ll find a cancellation option there.
- Guest Orders: If you placed your order as a guest, you can still manage it. Sign up or sign in using the same email address you used when placing the guest order. This will allow you to access the “My Orders” section and proceed with cancellation if the order hasn’t shipped.
Upon successful cancellation of a pre-shipment order, you will receive a full refund. This refund is typically processed within 48 business hours of your cancellation request.
Nykaa Fashion Refund Timeline for Cancellations and Returns
Understanding the refund process is important. Nykaa Fashion aims to process refunds quickly and efficiently.
Refund Processing Time for Cancelled Orders
For cancelled orders, Nykaa Fashion will process your refund within 2 business days of the cancellation confirmation. However, the time it takes for the refund to reflect in your account depends on your bank’s processing times. It generally takes 5-7 business days for the refunded amount to appear in your bank account.
Refund Timeline for Returned Products
In the case of returns, the refund process begins once the returned product has been successfully picked up by our courier partner. Similar to cancellations, Nykaa Fashion processes the refund within 2 business days after pickup. The total time for the refund to reflect in your bank account, including bank processing, remains 5-7 business days.
Shipping Charge Refunds on Cancellations
Worried about shipping charges if you cancel? Here’s the breakdown:
- Full Order Cancellation: If you cancel your entire order, including all items, the shipping charges you paid will be fully refunded along with the cost of the items.
- Partial Order Cancellation: If you cancel only a part of your order while keeping other items, shipping charges are typically not refunded. Shipping costs are usually calculated per order, regardless of the number of items you keep.
Troubleshooting Cancellation Issues
My Cancellation Request Wasn’t Processed.
If you’ve requested a cancellation and it hasn’t been processed as expected, it’s best to contact Nykaa Fashion customer care immediately. You can reach out through the following channels:
- Nykaa Fashion App: Utilize the “Chat with us” option available in the “My Account” section for immediate assistance.
- Email: Write to [email protected] detailing your order number and cancellation issue.
Nykaa Fashion Returns: A Step-by-Step Guide
Sometimes, a product isn’t quite right. Nykaa Fashion’s return policy is designed to be customer-friendly.
Nykaa Fashion’s Return Policy Overview
Most products on Nykaa Fashion are eligible for return and refund within India. However, there are exceptions. Made-to-order items and international orders are generally not eligible for returns. Always check the specific product page for return policy details before purchasing, as it is clearly stated there.
For eligible products, you must initiate a return request within 7 days of delivery. Products must be unused, unworn, undamaged, with original tags and labels intact, and in their original packaging to qualify for return.
Initiating a Return or Exchange Request
To initiate a return or exchange, follow these simple steps:
Step 1: Choose Your Preferred Method
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Via “My Orders” Section (App & Website): This is the quickest and easiest method.
- Go to “My Orders.”
- Select the specific order.
- Choose “Return” or “Exchange.”
- Select the reason for return/exchange and upload any required images of the product.
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Via Help Center:
- Click on “Submit Request” in the Help Center.
- Provide your order ID and clearly state your request for return or exchange.
Step 2: Product Pickup and Quality Check
Once your return request is received and approved, Nykaa Fashion will arrange for a courier pickup. Typically, pickup occurs within 3-5 business days after approval. Ensure the product is ready for pickup, unused, with tags, and in its original packaging. The delivery agent may perform a basic quality check at the time of pickup.
Step 3: Refund or Exchange Processing
After the product is picked up and passes a quality check at our warehouse, the refund or exchange process is initiated. For refunds, allow 5-7 business days for the amount to reflect in your bank account. For exchanges, a new replacement order will be processed, subject to stock availability.
Tracking Your Return Status
Stay informed about your return progress by tracking its status in the “My Orders” section of your Nykaa Fashion account.
Common Return Issues and Solutions
Why Wasn’t My Product Picked Up?
Our courier partners make multiple attempts to pick up your return. They will attempt pickup up to 3 times within 5 business days of your return request. After 3 unsuccessful attempts, the pickup may be cancelled. If you experience pickup issues, please contact Nykaa Fashion customer care to resolve the problem.
Exchange Order Timeline
If you requested an exchange, the process is similar to returns, but instead of a refund, you’ll receive a replacement. After pickup and quality check of the returned item, a new replacement order is created and shipped to you, subject to stock availability. You can track the status of your exchange in “My Orders.”
Return Timeframe
You have 7 days from the date of delivery to initiate a return for eligible products.
Returning Part of an Order
Yes, you can return a part of your order if each individual product you wish to return is eligible for return. Follow the same return process as outlined above, selecting only the items you wish to return in your request.
My Return Request Was Declined
If your return request is declined, and you believe there’s been a misunderstanding, contact Nykaa Fashion customer care. They can review your case and provide further clarification or assistance.
Non-Returnable Products
Certain product categories are not eligible for return. These typically include:
- Made-to-order items
- International orders
- Innerwear and lingerie (for hygiene reasons)
Always check the product page for specific return eligibility.
Incorrect Refund Amount Received
If you believe the refund amount you received is incorrect, immediately contact Nykaa Fashion customer care. They can investigate and rectify any discrepancies.
Return Pickup Timeframe
As mentioned earlier, pickup typically happens within 5 business days of your return request approval, with up to 3 pickup attempts.
COD Order Refunds
For orders placed using Cash on Delivery (COD), refunds are processed directly to your bank account. You will need to provide your bank account details through the “My Orders” section on the app or by emailing [email protected] to receive your refund. Refunds to bank accounts usually take an additional 2-3 business days to reflect after initiation.
Product Returned, But Refund Not Received
While refunds are initiated after successful pickup, it can take 5-7 business days to reflect in your account due to bank processing times. If you haven’t received your refund after this timeframe, contact Nykaa Fashion customer care via “Chat with us” in “My Account” or email [email protected] for assistance.
This comprehensive guide aims to clarify Nykaa Fashion’s cancellation and return policies and highlight how Nykaa Fashion customer care is available to assist you. Shopping with Nykaa Fashion should be a delightful experience, and understanding these processes ensures a worry-free journey.
