My recent experience with Max Fashion Online Shopping left me frustrated and disappointed. My order arrived three days late, and some items didn’t match their online depictions. I attempted to initiate a return through the Max Fashion app, but the option was unavailable.
I contacted Max customer support, and they advised me to wait 48 hours. After waiting the specified time, I received an email instructing me to return the items at a physical Max store. Unfortunately, there are no Max stores in my town. I decided to travel to a nearby city with a Max store, making the trip the day before the return deadline.
Upon arriving at the store, I encountered untrained staff. Initially, they refused the return, claiming it was past the 15-day return window. I showed them on my phone that the deadline was actually April 10th, the following day. They then attempted to process the return, but encountered a system error. I was told to try returning the items online again.
I explained that I had already tried multiple times without success. A staff member then informed me that the online and offline teams operate independently, with the online team often providing inaccurate information. This lack of coordination and communication between departments was incredibly frustrating. It wasn’t my fault their system malfunctioned. I had spent my money on items I no longer wanted, relying on their advertised return policy. Why promise a return window until April 10th if the system and staff are unable to honor it?
This entire ordeal has been a profoundly negative experience. I will not purchase from Max Fashion again and strongly advise others against doing so.
