Just Fashion Now aims to provide a positive shopping experience, but acknowledges that issues can arise. The company emphasizes a commitment to customer satisfaction and offers solutions for addressing concerns, particularly regarding returns. Customers encountering difficulties with the return process are encouraged to contact customer service for personalized assistance. Detailed explanations of the return reason and order information will help expedite the process.
Just Fashion Now representatives may reach out directly via email with return instructions and to discuss potential solutions. Customers should monitor their inbox and spam folders for these communications. Prompt responses to these emails facilitate efficient resolution.
While Just Fashion Now strives for a seamless return process, understanding the sizing information is crucial for a satisfactory purchase. The company stresses that sizes might vary between items and are generally not equivalent to standard Australian sizes. Shoppers should consult the provided size chart with specific measurements for each item to determine the best fit. Manual measurement of garments allows for a deviation of 1-3 cm.
Account registration is not mandatory for placing orders or initiating returns on the Just Fashion Now website. This simplifies both purchasing and the return process.
A dedicated return policy page outlines the procedures and guidelines for returns: https://www.justfashionnow.com/information/returns. This resource provides comprehensive information to guide customers through the return process.
If the online return process proves unsuccessful, direct contact with the customer service team is recommended. This allows for personalized assistance and troubleshooting.
For immediate assistance, Just Fashion Now offers multiple communication channels. Customers can initiate a live chat via the earphone icon on the website’s lower right corner. Alternatively, the chat function can be accessed through the “Contact Us” page by selecting “OTHER-OTHER”. Email support is also available at [email protected], with responses guaranteed within 24 hours. The company reiterates its dedication to providing timely and efficient customer service.
