Billoomi Fashion Pvt Ltd, an India-based clothing manufacturer specializing in jacket sampling, has recently come under scrutiny after a UK-based startup shared a negative experience. This article details the startup’s encounter with Billoomi Fashion, highlighting critical issues with communication, lead times, and professionalism, ultimately serving as a warning for other entrepreneurs considering this company for their apparel production needs.
The startup, eager to launch its own clothing brand, engaged Billoomi Fashion after being impressed by their online presence and low minimum order quantities (MOQs), a crucial factor for new businesses. Initially, communication was prompt and efficient, with a quote and invoice provided swiftly by a representative named Danny. However, problems arose immediately after payment.
Confirmation of payment receipt took five days and was only obtained after repeated inquiries. Excuses for the delay were offered, and a one-week timeframe for the initial rough fit sample was given. This deadline was not met, and subsequent communication became increasingly difficult. Ten days later, an email stated the sample would be ready in three more days, lacking any explanation or apology for the delay.
Eventually, contact was established with Jyoti, the designer responsible for pattern and design development. Despite repeated assurances, the sample images were only received three days later than promised. While acknowledging potential delays with complex designs, the startup emphasized the lack of communication and professionalism as the primary concern. No proactive updates were provided, and each interaction required persistent follow-up.
Following feedback on the initial sample, discussions regarding fabric options and colors ensued. Weeks turned into months, with continuous delays attributed to difficulties sourcing materials. Despite these claims, the designer, Jyoti, was observed on social media enjoying a trip to the UK during this period. The startup expressed frustration with the lack of transparency and the inconsistent narratives provided.
After two months with no tangible progress and facing constant prevarications, the startup requested a refund. This request was initially acknowledged but subsequently ignored. To date, no refund has been issued, and all communication from Billoomi Fashion has ceased.
This experience underscores the importance of thorough due diligence, even when a company appears reputable online. Billoomi Fashion’s failure to deliver on promises, coupled with poor communication and unprofessional conduct, raises serious concerns about their business practices. This account serves as a stark reminder for startups to thoroughly vet potential manufacturing partners, prioritizing transparency, reliability, and clear communication in all business dealings. The lack of accountability and the ultimate financial loss experienced by this startup highlight the potential risks of engaging with Billoomi Fashion.
