Fashion Factory is committed to ensuring your satisfaction with every purchase. Our comprehensive return policy allows for a hassle-free experience should you need to return or exchange an item. We offer a 30-day return window for eligible products purchased directly from Fashion Factory.
To qualify for a return, your item must be unused, undamaged, and in its original condition with all accompanying accessories, manuals, and packaging. Customized or personalized items may be ineligible for return unless a manufacturing defect or an error on our part occurred.
Initiating a return is simple. Contact our customer support team within 30 days of your purchase date via email, phone, or our website’s contact form. Provide your order details, including the order number and reason for return. Our team will then guide you through the return process, providing instructions and potentially a prepaid return shipping label or arranging a pickup, depending on your location.
You are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our side. Securely package the product to prevent damage during transit, preferably using the original packaging materials.
Upon receiving your return, our team will inspect the item to ensure it meets the eligibility requirements. If approved, store credit will be issued after the inspection. Shipping and handling charges are non-refundable except in cases of manufacturing defects or errors on our part.
Should you wish to exchange an item for a different size, color, or a similar product, contact our customer support team. Exchanges depend on product availability, and any price differences will be adjusted accordingly. The exchange process follows the same guidelines as returns.
For damaged or defective products, contact our customer support team immediately. We will work swiftly to resolve the issue, potentially offering a replacement, repair, or refund depending on the situation. Specific products might have unique return policies or warranty terms that override this general policy. Refer to the product description, warranty card, or accompanying documentation for detailed information. Fashion Factory reserves the right to adjust this return policy periodically, so please review it regularly. Contact our customer support team with any questions.
