Introduction
At Ajmera Fashion, we are dedicated to ensuring your satisfaction with every purchase. We understand that sometimes returns or exchanges are necessary. This policy is designed to clearly explain our refund and exchange procedures, guaranteeing a smooth and transparent experience for all our valued customers. We encourage you to review this policy and reach out to us if you have any questions. For immediate assistance, please find the Ajmera Fashion Surat Contact Number listed below.
Eligibility for Returns and Exchanges
To be eligible for a return or exchange, please ensure the following conditions are met:
- Timeframe: Items must be requested for return or exchange within 30 days from the date you received your order.
- Condition: The products must be returned in unused, original condition. This means they must be unworn, unwashed, and undamaged.
- Packaging: All original Ajmera Fashion Limited tags and packaging must be intact and included with the returned items.
- Exclusions: Please note that customized or personalized items are not eligible for returns or exchanges unless they possess a manufacturing defect.
How to Initiate a Return or Exchange
To start the return or exchange process, please follow these simple steps:
- Contact Customer Service: Reach out to our dedicated customer service team. The quickest way to do this is by calling the Ajmera Fashion Surat contact number: +91-814-146-8301. Please have your order number ready when you call, along with details of the item(s) you wish to return or exchange and the reason for your request.
- Receive Return Authorization: Our customer service team will review your request. If your return or exchange is approved, you will receive a Return Authorization number and detailed instructions on how to return your item.
- Ship the Item Back: Carefully pack the item you wish to return, ensuring it is securely packaged to prevent damage during transit. Include any accessories or documentation that came with the original item. Clearly write the Return Authorization number on the outside of the package.
- Processing Your Refund or Exchange: Once we receive your returned item and it passes our inspection for condition and eligibility, we will process your refund or exchange. Please allow up to 14 business days from the date we receive your item for the process to be completed. We appreciate your patience during this time.
Refund Details
- Refund Method: Refunds will be processed and credited back to your original payment method.
- Shipping Costs: Please note that original shipping charges are non-refundable. Customers are responsible for the cost of return shipping, except in cases of manufacturing defects or if you received an incorrect item.
- Company Responsibility: If you are returning an item due to a manufacturing defect or because you received the wrong product, Ajmera Fashion Limited will cover the return shipping costs. Please discuss this with our customer service team when you contact the Ajmera Fashion Surat contact number.
Exchange Options
- Exchange Flexibility: You can exchange items for a different size, color, or even a completely different item, provided it is of equal or lesser value than the original item.
- Value Difference: If you choose an exchange item of greater value, you will be required to pay the difference in price.
Important Exceptions
- Sale Items: Please be aware that items purchased during a sale are considered final sale and are not eligible for return or exchange.
- Condition of Returned Items: In the rare event that a returned item is not in suitable condition for resale (e.g., damaged, heavily used), we reserve the right to refuse the return or exchange.
Contact Ajmera Fashion Surat
For any questions, clarifications, or concerns regarding our Refund and Exchange Policy, or to initiate a return or exchange, please do not hesitate to contact us. Our customer service team is ready to assist you.
Ajmera Fashion Limited
Address: G-1, Ground Floor, Surana 101, Sahara Darwaja, Ring Road, Surat, Gujarat – 395002, India.
Phone: For immediate assistance, please call the Ajmera Fashion Surat contact number: +91-814-146-8301.
We are committed to providing excellent customer service and are here to help with your return and exchange needs. Contact the Ajmera Fashion Surat contact number today!
Policy Modifications
Ajmera Fashion Limited reserves the right to update or modify this Refund and Exchange Policy at any time without prior notification. We encourage you to review this policy periodically for any changes. Your continued engagement with our products and services following any changes to this policy signifies your acceptance of those changes.
