At Sadda Fashion, customer satisfaction is paramount. That’s why we offer a seamless return and exchange policy to ensure your shopping experience is always enjoyable. If your purchase doesn’t meet your expectations, we’ve simplified the process to make returns and exchanges hassle-free.
You have 14 days from the date of delivery to return or exchange items free of charge. To qualify, items must be unworn, retain their original tags, and be returned in their original packaging. If you’re exchanging multiple items from a single order, please submit separate requests for each, specifying the desired size and color for each replacement.
While your initial return or exchange is completely free, subsequent returns or exchanges for the same order or item will incur shipping fees that are the customer’s responsibility. This ensures fairness and sustainability in our operations.
For prepaid orders, your refund will be credited back to the original payment method once the returned item has been picked up. Please allow up to 7 business days for the refund to reflect in your account, as processing times can vary depending on your bank.
For cash-on-delivery (COD) orders, you will receive a refund link via email and SMS after the returned item is picked up. Click on the link, provide the necessary information, and submit your request. Similar to prepaid orders, COD refunds can take up to 7 business days to process and appear in your account. This policy was updated on June 12, 2024.
Unfortunately, we cannot accommodate returns or exchanges for any reason after the 14-day period has expired. We encourage you to carefully review sizing information and product details before placing your order to minimize the need for returns. This helps us manage resources efficiently and maintain affordable prices for all our customers.
In the unlikely event that you receive a damaged, defective, or incorrect item, we apologize for the inconvenience. Please initiate an exchange request directly through our website for prompt resolution. Our customer service team is dedicated to addressing such issues quickly and effectively.
When returning an item purchased as part of a combo deal, the refund amount is calculated based on the original price of the individual item, not the discounted combo price. For instance, if you purchased two products originally priced at Rs.599 each for a discounted total of Rs.1078 and return one item, your refund will be Rs.420 (the original price of the single item). The discount applied to the combo purchase does not affect the refund value of the returned item.
To exchange an item for a completely different product, you will need to initiate a return for the original item and then place a new order for the desired product. This process ensures accurate inventory management and allows you to select the exact item you want. While it might seem like an extra step, it ultimately streamlines the fulfillment process and reduces errors.
Your satisfaction is our top priority at Sadda Fashion. Our dedicated support team is readily available to assist you with any questions or concerns you may have. Feel free to reach out to us via WhatsApp at +91-8160647594 or email us at [email protected]. We value your business and are committed to providing exceptional customer service. We appreciate your understanding and continued support of Sadda Fashion.
