Cabi, a popular social commerce fashion brand, offers a detailed return and exchange policy to ensure customer satisfaction. Understanding this policy is crucial for both stylists and customers. Let’s break down the key aspects of Cabi’s Express Fashion Return Policy.
Cabi provides a 30-day window for returns and exchanges from the date of delivery. To initiate the process, customers must contact their Cabi Stylist, who will then generate a Return Merchandise Authorization (RMA). This RMA is essential for tracking and processing the return.
Cabi offers several return shipping options depending on the customer’s location. In the United States, customers can utilize a pre-paid FedEx label for faster, insured shipping with a two-week delivery timeframe. Alternatively, a pre-paid SmartPost label offers a more economical, traceable option with a three-week delivery window. For those preferring more control over the shipping process, Cabi allows customers to use their own shipping method, bearing the responsibility for associated costs and insurance.
Canadian customers can choose between a pre-paid Canada Post label for convenient drop-off at local post offices or utilize their own preferred shipping method. Similarly, in the United Kingdom, a pre-paid U.K. label facilitates drop-off at Evri locations, while the option to use personal shipping methods remains available.
A flat return shipping fee of $5 (£3) applies when using Cabi’s pre-paid labels. However, this fee is waived for exchanges of the same item in a different size or color. Furthermore, the fee is waived if a new order is placed within 7 days of the RMA creation date. This incentivizes customers to continue shopping with Cabi.
When a customer opts for an exchange, Cabi aims to ship the new item within 10-13 business days of receiving the returned item. Should the desired item be out of stock, a refund will be automatically issued to the original payment method.
Refunds are processed based on the original payment method. Credit card purchases will be refunded to the respective card, while Cabi Gift Card purchases will see the refund applied to the card balance. In cases of split payments between credit card and gift card, the full refund will be credited to the credit card. Cash or check payments will be refunded via a company check. This comprehensive approach ensures clarity and convenience for customers. For any further assistance or clarification regarding Cabi’s express fashion return policy, customers are encouraged to contact their Cabi Stylist or reach out to Cabi directly through their provided contact channels.
