A recent online purchase of a Sakhi Fashions saree resulted in a frustrating and disappointing experience. The saree ordered, specifically chosen for its unique cutwork design as showcased on the website, arrived with craftsmanship that differed significantly from the online representation.
The initial disappointment was compounded by issues with the blouse stitching. Promises of alterations within 1-2 days upon arrival in Bangalore were not kept, leading to multiple trips to the store and encounters with unresponsive staff. Further investigation revealed that the saree displayed in the store matched the website’s depiction, confirming the discrepancy with the online order.
Repeated attempts to exchange the saree for one with accurate craftsmanship were met with resistance. A bag of sarees, all matching the flawed original, was presented as the only available option. The store display piece, while accurate, was soiled and unsuitable. Exploring alternative sarees was hindered by the tailor’s absence, preventing blouse stitching.
Ultimately, a refund was requested due to the impending departure from Bangalore and the saree’s intended use for a function the following day. After hours of waiting, raising voices, and involving the CEO and online manager, a refund check was finally issued. The experience concluded with a signed receipt acknowledging the refund and a bizarre stipulation: “we should never shop either online or from any Sakhi store.”
This incident highlights a significant gap between Sakhi Fashions’ online presentation and the actual product received. The lack of accountability, poor customer service, and ultimately, the demand to never shop at Sakhi again, reflect negatively on the brand’s reputation and customer relations. The entire ordeal was incredibly frustrating and left a lasting negative impression of Sakhi Fashions Sarees.
