My order from Max Fashion India arrived three days late, and some items didn’t match the online pictures. I attempted to initiate a return through the Max Fashion app, but the option was unavailable. I contacted Max customer support, and they advised me to wait 48 hours. After waiting, I received an email instructing me to return the items to a Max store. Unfortunately, there’s no Max Fashion store in my town.
I traveled to a nearby city with a Max Fashion location the day before the return deadline. However, the staff at the store seemed untrained. Initially, they refused the return, claiming it was past the 15-day return window. I showed them on my phone that the deadline was April 10th, the following day. They then attempted to process the return, but encountered a system error. I was told to try returning the items online again.
I explained that I had already tried multiple times online without success. A staff member then stated that the online and offline teams operate independently and often provide conflicting information. Through no fault of my own, the system malfunction prevented my return. I had spent my money on these items, and now I’m stuck with unwanted products. Max Fashion’s advertising promises returns until April 10th, so why mislead customers? This was a terrible experience, and I won’t be purchasing from Max Fashion again. I strongly advise against buying from them.
