Jia Fashion enthusiasts, looking to return or exchange items from BABYBOO? This guide breaks down BABYBOO’s updated return policy, providing a clear understanding of the process for Australian, New Zealand, and US customers.
BABYBOO has introduced a new returns portal featuring Shopnow and Instant Exchanges, enabling quicker turnaround times for exchanges and store credit purchases. This system allows you to receive your desired items faster by using store credit immediately.
You have a 30-day window to initiate your return. However, if you choose an immediate exchange or utilize Shopnow, a 14-day shipping window applies. Crucially, your return only needs to be scanned at the post office within this 14-day period; physical return to BABYBOO’s warehouse isn’t immediately required. A $1 AUD pre-authorization charge will be placed on your card, becoming the full item price if the return isn’t scanned within 14 days.
All returns incur a handling fee encompassing return shipping costs and the shipment of your exchanged or Shopnow items. If you’re unsure about an exchange or future purchase, you can opt for store credit, valid for six months from the issue date. This provides flexibility for future Jia fashion purchases.
BABYBOO Returns Policy: Key Details
BABYBOO’s return policy emphasizes store credit rather than refunds for change of mind or incorrect sizing. Here’s a detailed breakdown:
- Store Credit: All returns are issued as store credit for the full item value.
- 30-Day Return Window: You have 30 days from the delivery date to return your order.
- Currency: All store credits are issued in Australian Dollars (AUD).
- Final Sale Items: Items marked as “Final Sale” are non-returnable unless faulty.
- Non-Returnable Items: Due to hygiene concerns, accessories, lingerie, and swimwear cannot be returned.
- Faulty Items: Contact BABYBOO immediately if you receive a faulty item.
- Return Shipping Costs: Customers are responsible for return shipping costs.
- Afterpay/Paypal Purchases: The return policy applies equally to purchases made through Afterpay or Paypal. Existing Afterpay agreements remain in effect.
Ensuring a Smooth Return: Condition Requirements
To ensure your return is accepted, adhere to the following condition guidelines:
- Garments: Return all clothing unworn, unwashed, with original tags and packaging intact, and free of perfumes, deodorant, or washing powder scents.
- Shoes: Return shoes in their original box, ensuring they’ve only been tried on indoors on a soft surface to avoid scuff marks.
By understanding these guidelines, you can confidently navigate BABYBOO’s return procedures and continue enjoying your Jia fashion journey. Remember to initiate your return through their online portal for a streamlined experience.
